A 35-minute watch-as-a-team webinar that teaches your stylists to talk about retail, rebooking and add-ons naturally; no scripts, no pressure, no awkward sales talk. Just better client conversations that lift average client spend.
IN-SALON TRAINING + VIDEO WEBINAR + WORKSHEETS - LIFETIME ACCESS
Turn rebooking & retail into honest conversations your team actually enjoys.
Service Like You Mean It is the in-salon training that teaches your stylists to talk about upsells, retail and rebooking naturally. No scripts, no pressure, no awkward salesy talk. Just better client experiences that lift the average spend and rebooking rate instantly.
GET ACCESS NOW★★★★★
SUITABLE FOR FREELANCERS & TEAMS
✓ Lift your average client spend without the hard sell
✓ Rebook your clients before they even leave the chair
✓ Get your whole team confident talking about retail
Rebooking & retail aren't sales problems. They're conversation problems.
DOES THIS SOUND FAMILIAR?
Your team won't rebook.
"They never bring it up." "They feel pushy." The rebook rate is whatever the client remembers to ask for. You’re leaving entire chairs empty next month because of it.
Retail is collecting dust on the shelf.
You stock the product. The team won’t recommend it. The clients buy the same thing online a week later. Retail % refuses to budge no matter how many “incentives” you throw at it.
Every team meeting is the same conversation.
Manage your team with ease using our Front Desk Manager and Service Like You Mean It webinar - designed to shift your team’s mindset, make rebooking and retail feel natural, and keep your salon running smoothly.
You’ve told them. Your manager has told them. You’ve printed the checklist, laminated the checklist. Nothing sticks because there’s no shared language for what good service actually looks like.
WHAT YOU GET
A full team training in one tool.
01
1WATCH FIRST1
The Manager Pre-Video
A 15-minute briefing just for you (or your manager) before you press play with the team - what you & the team, should expect, how to set the session up and how to make the training actually lands instead of feeling like another lecture.
02
1WATCH TOGETHER1
The Team Training Webinar
03
1WORKSHEETS1
Interactive Exercises
Printable worksheets and interactive exercises that turn the webinar into action, so the team practises on each other, builds a shared language for good service, and walks out knowing exactly what to say.
04
1KEEP IT GOING1
The 6 Week Team Challenge
A done-for-you 6-week challenge that keeps the momentum going long after the webinar ends, incentives that motivates and build rebooking and retail into daily habits.
GET ACCESS NOW
Pay once. Train forever.
Service Like You Mean It
AUD$249
The complete team training system - team webinar, engaging worksheet, role-play prompts, and fun team challenge.
✓ 1 Manager Pre-Video (15 mins) + 1 Team Training Webinar (35 min)
✓ Interactive Exercises + Printable Worksheets
✓ 6 Week Team Challenge
✓ All future updates included
BEHIND THE BIZ
The sales training behind a profitable salon.
I built this based on exactly what I teach my own team about sales and rebooking. My team has one of the best rebooking and retail rates I’ve ever seen. Honestly, we could sell ice to an Eskimo. Not with scripts or pressure, but by teaching them how to have an honest conversation that clients actually say yes to.
This is that training, packaged. The exact language, the exact moments, and a 6-week plan to make it stick. Tested in my own salon, with a team of 17, doing $2M+ in turnover.
71%
CLIENT RETENTION RATE
25
YEARS IN THE INDUSTRY
17
TEAM MEMBERS
COMMON QUESTIONS
Everything you wanted to know.
Will this work for a small team / solo stylist?
Is this just for a hair salon?
How long does the training take?
Do I need to do anything for the training?
How is this different from a sales course?
SO, WHAT WILL IT BE?
Another year of repeating yourself in team meetings. Or a team that finally gets it.
One training. One team. A client experience that earns the rebook and the retail without anyone having to sell anything.
